Talk and Vision is chosen as one of “The Best Managed Conferencing Services Providers of the year 2009”

Talk & Vision is one of the largest video communication specialists in Europe now 50% owned since 1 July 2009 by KPN the Dutch telecom carrier. Its customers include large international companies with offices across Europe and worldwide where videoconferencing is used as a business-critical communications tool.

The Talk and Vision web site is available in four European langauages: Dutch, French, German and English. Talk & Vision has multi-lingual operators and offices in Belgium, Germany and the UK (London). This not only guarantees that you receive the support you need in the language you want, it also guarantees that someone is quickly on site. A 24/7 help desk and your own internet portal are part of the standard package for the equipment and managed services supplied.

When Talk & Vision offers its customers tailored solutions, continuing support and service is a given. Its excellent relationships with manufacturers of video communication equipment enable Talk & Vision to operate in national and international markets. As a vendor-independent partner, Talk & Vision offers an ideal mix of products and services.

The Talk & Vision managed videoconferencing service is called MAVIS. The portfolio contains nine different MAVIS packages all tailored to the users' wishes and requirements. The managed services make it easier for companies to start using videoconferencing. The shared infrastructure platform enables several companies to use the same video neteork platform, which reduces their costs.

The main objective of MAVIS is to secure trouble and hassle-free use of videoconferencing. Users should not have to worry about setting up the meeting and the quality of the meeting. Just walk into your meeting room and start your meeting right away ... whether you want to meet with one other location or with multiple locations. IThe Talk and Vision Customer Service Centre takes care of you, before and during the meeting, 24 hours a day, 7 days a week.

Talk & Vision supports its customers by installing central management software on their network so their video activities can be managed remotely from the Talk and Vision Customer Service Center (CSC) - a VNOC. As a result point-to-point and multipoint video conferences can be set up remotely. The CSC staff can monitor the connection during videoconferences, enabling ad hoc problems to be solved immediately. The system configuration can be periodically and proactively checked to ensure each videoconferencing system and the network is always ready to use.

As part of a MAVIS Total Care package, Talk and Vision will report the usage and success rates of your meetings. This service will give the users optimum convenience and enables you to spend your valuable meeting time on your core business instead of having to focus on the enabling technology.

In December 2009, Getronics (also owned by KPN) received the Advanced Technology Partner status in order to support Cisco TelePresence within the Cisco ATP programme. Talk & Vision, a subsidiary of KPN and a specialist in video communications, will be taking charge of the sales, implementation and managed video services. Michiel Panders, Commercial Director of Service Providers at Cisco says: "We can now compliment Getronics and Talk & Vision since they have met all the requirements and criteria of our ATP-Cisco TelePresence programme.

Since its establishment 10 years ago, Talk & Vision has created video communication solutions for a large number of national and international customers in a variety of sectors. Now it has ambitions to be the largest provider of visual communications hardware and managed services in Europe.

That is why Talk & Vision is chosen as one of “The Best Managed Conferencing Services Providers of the year 2009”.

Source: www.VCInsight.com